Customer Care Plans
We take service very highly at Digital Systems & Integration, that is why we provide quality service agreement packages that are personalized for your home or business.
Silver
$59.99/per month*
Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
On-Site Response Within 24 Hours During Weekday Business Hours**
Proactive System Monitoring & Access Support
System Password Backup
Reduce Rate For On-Site Service
Network & Wi-Fi Monitoring
Remote Programming (Two Hours Per Month)
Complimentary Preventive Maintenance Visit (One Visit Per Year)
Upgrade Equipment Discounts
Recorded Surveillance Footage Retrieval
Service Equipment Loaners
Gold
$119.99/per month*
Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
On-Site Response Within 24 Hours During Weekday Business Hours**
Proactive System Monitoring & Access Support
System Password Backup
Reduce Rate For On-Site Service
Network & Wi-Fi Monitoring
Xfinity Premium Support
Remote Programming (Two Hours Per Month)
Complimentary Preventive Maintenance (One Visit Per Year)
10% Off Select Products
Recorded Surveillance Footage Retrieval
Service Equipment Loaners
Platinum / Business
Request Quote
Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
On-Site Response Within 24 Hours During Weekday Business Hours**
Proactive System Monitoring & Access Support
System Password Backup
Reduce Rate For On-Site Service
Network & Wi-Fi Monitoring
Remote Programming (Customized to Your Needs)
Complimentary Preventive Maintenance (Two Visits Per Year)
20% Off Select Products
Recorded Surveillance Footage Retrieval
Service Equipment Loaners
Help Page / Support App
Our custom support help page provides our clients with the ability to fix issues as they occur such as rebooting frozen cable boxes.
Priority Scheduling
Move to the top of the line with our priority scheduling.
System Updates
As technology constantly improves, updates ensure your system always has the latest features.
Preventative System Monitoring
Select systems include active monitoring capabilities when issues occur.
Extended Service Hours
We are avaible when you need us. Our support team is avaible for extended service hours on select service plans.
Service Provider Support
We understand that your time is valuable so we provide support for most Xfinity related issues. Reach out to our support team instead of waiting on the phone for Xfinity Internet related issues.
*Rates Invoiced Annually.
**Business Hours: Monday – Friday 8am-5pm.
On-Site Rates: $195 / Hour.
Customer Care Plans FAQ
Why do I need a Service Agreement?
While we strive to provide the best service possible, electronics can experience problems over time. Our service agreements can provide maintenance and remote service capabilities that minimize the downtime you may experience and reduce or eliminate unexpected costs.
Is Smart Home Technology Reliable?
Smart home products have come a long way and are much more reliable than ever before. That being said, these products are much more sophisticated and just like any electronics, can experience problems. We do our best to make sure the products we sell have lower failure rates, but rarely is technology 100% problem-free.
How do the Service Equipment Loaners Work?
We will provide a solution while your equipment is being serviced to prevent downtime.
Do I have to sign a contract?
Yes, we send over our agreement that have details on what is provided.
What devices can you monitor?
We are able to monitor most devices that are connected to the wireless or wired network. Internet speeds along with signal strength and outages.
What if I choose not to be on a Service Agreement?
We will always provide the best service possible for our clients. Our service agreements are for those who want services that go above and beyond basic expectations. With preventive maintenance in some of our programs, we can proactively prevent many problems from occurring. Most dealers are not able to offer this higher level of service option, but we want to make sure that every client has an option to get service that meets their needs.
How are the plans paid?
We invoice annually when the system is deployed and you will be invoiced for renewal prior to your system’s anniversary date.
